Refund & Return Policy

At R WATCHES NGP, we are committed to customer satisfaction. We inspect every watch meticulously prior to dispatch. In the rare event that there is an issue with your purchase, our Return and Refund Policy outlines your rights and the steps to follow.

1. Return & Replacement Window

Customers can request a return, replacement, or refund within 48 hours of receiving the delivery in case of verified defects, damages, or incorrect items.

2. Eligibility Criteria

To be eligible for a return or replacement, the item must meet the following conditions:

• The watch must be completely unused, unworn, and in the exact condition received.
• The watch must have all original protective plastic films, tags, labels, and stickers intact and unremoved.
• The watch must be returned with all original packaging, branded presentation box, manual, warranty cards, cushions, and invoice.
• Watches with removed links, altered straps, scratches, signs of wear, or water damage due to improper use are not eligible for return.

3. Mandatory Unboxing Video

To prevent fraudulent claims and ensure swift dispute resolution, customers are required to record a clear, continuous, and unedited 360-degree unboxing video starting from showing the sealed outer courier parcel, tracking label, opening the parcel, and inspecting the watch.

This unboxing video is mandatory for processing any claims relating to transit damage, missing items, or incorrect items.

4. Damaged, Defective, or Incorrect Items

If your package arrives damaged or you receive an incorrect model, please contact our support team on WhatsApp or Email within 48 hours along with your Order ID, clear photos, and the unboxing video. We will arrange a prompt replacement or full refund after review.

5. Refund Process & Timelines

Once your returned product is received at our facility and passes the verification inspection, your refund will be initiated.

• Prepaid orders (Cards, UPI, Net Banking, Paytm) will be refunded back to the original source payment method within 5 to 7 business days.
• Cash on Delivery (COD) orders, where applicable, will be refunded via UPI transfer or direct NEFT/IMPS bank transfer as mutually agreed with the customer.

6. Order Cancellation Policy

Customers can cancel their order free of charge before the product has been dispatched. Once dispatched, cancellation is not possible, and standard return guidelines will apply.

7. Contact for Return & Refund Inquiries

For return or refund requests, please contact our support desk:

• WhatsApp / Phone: +91 73875 10084
• Email: support@rwatches.in
• Store Address: R WATCHES NGP, Near Alishan Showroom, Nanga Putla Chowk, Itwari, Nagpur, Maharashtra 440002