Privacy Policy

R WATCHES NGP respects your privacy and is committed to protecting the personal information you provide while using rwatches.in.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit our website or purchase products from us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Name
• Mobile number
• Email address
• Billing and delivery address
• Order and purchase details
• Payment and transaction information
• Information provided when contacting customer support
• Technical information such as IP address, browser type, device information, and website usage information

We only collect information that is reasonably required to provide and improve our services.

2. How We Use Your Information

The information collected may be used to:

• Process and fulfil your orders.
• Arrange delivery of purchased products.
• Process payments and refunds.
• Communicate with you regarding your orders.
• Respond to customer support requests and complaints.
• Verify transactions and prevent fraudulent or unauthorized activity.
• Improve our website, products, and services.
• Maintain records required for business, accounting, tax, and legal purposes.
• Comply with applicable laws and regulatory requirements.

3. Payment Information

Payments made through the website may be processed through third-party payment gateways or financial institutions.

We do not intend to store sensitive payment credentials such as complete card numbers, CVV numbers, UPI PINs, passwords, or banking credentials on our website.

Payment information is processed by the relevant payment service provider in accordance with its applicable privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better browsing experience.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted third parties where required to provide our services, including:

• Payment gateways and payment service providers
• Courier and logistics partners
• Website hosting and technology service providers
• Customer support and communication service providers
• Professional or legal service providers, where required

We do not sell or rent customers' personal information to third parties for their independent marketing purposes.

Information may also be disclosed where required by law, legal process, government authorities, or to protect our rights, customers, website, or business.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. Customers are encouraged to review the privacy policies of those websites before providing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to address the situation.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise a complaint regarding the handling of your personal information.

Requests may be subject to applicable legal, contractual, and record-retention requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updated Privacy Policy will be published on this page.

12. Contact Us

For questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, customers may contact R WATCHES NGP through the contact details provided on the website.

By using rwatches.in, you acknowledge that you have read and understood this Privacy Policy.